Terms & Conditions

SCHEDULING
Normal shipping schedules will average three to four weeks, after acceptance, on manufactured items. Standard RAPIDSTOCK items normally ship within 1 to 5 days after acceptance. All orders entered, agreements made and shipping schedules are contingent upon receipt of raw materials and are subject to delays on account of fire, explosions, strikes, accidents, governmental actions and other causes beyond our control. $100.00 minimum order.

SHIPPING TERMS
All shipments are F.O.B. Contact a TRIWICH® representative to get additional information on the TRIWICH® freight program.

PAYMENT TERMS
TRIWICH® standard terms are net 30 days for companies with Purchase Order (PO) . Non PO customer payment is required prior to shipment.
Late Fees variable 1.5% of any open balance and a monthly fixed $250 monthly

CANCELLATIONS
TRIWICH® reserves the right to charge a 20% cancellation fee on all orders cancelled after start of production. Cancellations for custom made items will not be accepted.

MERCHANDISE RETURNS
Do not return any goods without prior written authorization. A return goods authorization may be obtained from a TRIWICH® customer service representative. A charge of 25% with a minimum of $50.00 will be made for restocking current production items. Obsolete, custom built, special or modified products are not subject to return. Special items include, but are not limited to, dolly length greater than 12″, casters with brakes, etc. Return authorizations are issued at TRIWICH®’s discretion. TRIWICH® reserves the right to deny any request for a return authorization. Any erroneous shipment claims must be made within 30 days from shipment date.

DEDICATION TO QUALITY
TriWich® brings you the advantage of extensive testing at every stage, from design to manufacturing. Every dolly, caster, and wheel we sell has passed real world tests of durability as well as severe in-house tests.

ENGINEERING EXPERTISE
Our staff of design engineers and customer service representatives are ready to provide accurate and reliable solutions for customers in all markets. Our engineers utilize the most recent release of CAD programs to assist them in product design.

CUSTOM CONFIGURATIONS
Don’t see what you want? Just tell us what you need and we’ll engineer and configure a dolly system to match your needs precisely.

LIMITED WARRANTY
All TRIWICH® products are warranted for a period of one year from the date of manufacture against defective materials and workmanship. In no event shall the seller be liable for any loss or damage arising directly or indirectly from the use of the product or for consequential or inconsequential damages. Except for the limited warranty described, we make no expressed warranty with respect to any products sold under this contract and specifically exclude any implied warranty of merchantability or fitness for a particular purpose. If the product is being acquired for resale, the buyer will make, in connection with any such resale, only those warranties contained herein, and will indemnify us against any such claims, causes of action and judgements which arise from any representation, warranties or agreements made by or entered into by the buyer, other than those contained herein. Modifications and machining to TRIWICH® product after sale will void product warranty unless otherwise previously specified and approved.